IT Support and Remote Monitoring

Dependable IT support and continuous proactive monitoring
for your peace of mind.

Why outsource the management, maintenance, and support of your company’s technology infrastructure to our team of dedicated experts?

Our IT support services include troubleshooting hardware and software issues, configuring settings, installing applications, and providing best practices for a secure and efficient tech infrastructure.

Advanced remote monitoring tools provide real-time visibility and proactive issue identification through network, server monitoring, security event logs, and performance metrics.

At Share IT, we prioritise quick response times and swift resolution to minimise downtime, ensuring expert guidance throughout the process.

Features

Technology should be a tool for growth, not a source of frustration. Our IT Support and Remote monitoring services take the worry out of managing your IT infrastructure by providing:

Proactive issue identification and resolution

Our advanced tools help us anticipate potential issues and resolve them before they cause significant disruptions.

Expert guidance from certified professionals

Experienced technicians will ensure your business technology is optimally configured and secure.

Dedicated support

UK based IT Support staff who know your business and are here to keep your operations running smoothly.

Improved efficiency and productivity

Minimised downtime and enhanced system performance, helping boost overall efficiency and productivity within your company.

Enhanced security

Robust security measures and continuous monitoring protect your business against potential cyber threats, keeping sensitive information safe and secure.

Swift Issue Resolution

Quick response times and expert guidance ensure that problems are diagnosed and resolved efficiently, enabling you to focus on your business.

Predictable Costs

A predictable monthly expense allows your business to budget effectively for IT support and maintenance needs.

Peace of mind

Unrivalled peace of mind, knowing our team is dedicated to keeping your business technology running smoothly and securely.

Business Growth

Contact us today to learn more about how Share ITs services can benefit your business.

FAQs

What types of IT support services do you offer?

We offer comprehensive IT support services, including hardware and software troubleshooting, network management, configuration, application installation and proactive issue resolution.

Can you help with software installations and updates?

Yes, we provide assistance with installing and configuring new software, updating existing applications, and ensuring all software runs smoothly and securely.

How does your remote monitoring service work?

Our remote monitoring tools provide real-time visibility and proactive issue identification through network, server monitoring, security event logs, and performance metrics. These services alert our team to address issues before they escalate into problems.

What measures do you take to enhance IT security?

IT security is enhanced through firewalls, antivirus software, access controls, continuous monitoring and regular vulnerability assessments. We implement robust security measures to protect against cyber threats and keep sensitive information secure.

What is included in your proactive issue identification and resolution service?

This includes ongoing system health checks, software updates, continuous monitoring to anticipate potential issues, prompt resolution of identified problems, and regular maintenance to prevent disruptions and optimise performance.

Do you offer support for cloud services and applications?

Yes, our IT support services include assistance with cloud services and applications, ensuring seamless integration and optimal performance.

What kind of hardware issues can you troubleshoot?

We handle a wide range of hardware issues, from servers and workstations to network devices, including faulty components, connectivity problems, and performance bottlenecks in your IT infrastructure.

Can you help with IT infrastructure upgrades and expansions?

We help with IT infrastructure upgrades and expansions by assessing your current needs, recommending solutions, and implementing changes. We provide guidance and support ensuring your technology grows with your business needs.

How do you ensure quick response times for IT support requests?

Our dedicated, UK based support team and advanced ticketing system, allows us to address requests promptly and provide swift issue resolution. In emergency situations, the team will work around the clock if necessary to restore normal operations.

How do you ensure minimal downtime during IT maintenance?

Minimal downtime during IT maintenance is achieved through meticulous planning, testing, and communication with clients. We schedule maintenance during off-peak hours and use advanced tools to perform updates and repairs efficiently, minimising disruption to your business operations.

Become part of the Share IT success story

Unlock the potential of superior performance, robust security, scalability, cost savings, disaster recovery capabilities, and expert support – all designed to help your business thrive in the digital era.

“ Share IT manages the network and systems in our office, as well as looking after the Wifi we have in place in our business lounge and dedicated desk space office. They have also worked on various cabling jobs for us around our site.

The team is made up of very likeable people who are loyal, conscientious, and driven by the desire to succeed. Nothing is ever too much trouble and they give you real value for money. You certainly get the personal touch from them all.

I would have no hesitation in recommending Share IT to any organisation. ”

Julie

" If you need colocation, vdi, or anything bespoke. ShareIt is where you need to at least have a conversation with…. Unlike most… ‘it has to be like this’, ShareIt is flexible, and their knowledge is incredible . It’s clear they care about you succeeding! "

Toby

" Share IT has been a game changer for our business. Their team of experts have provided us with top-notch IT support and solutions. I highly recommend Share IT to any business looking for reliable and professional IT services. "

Adam

" The team is always available to provide quick and effective solutions to any IT issues we encounter. They take the time to understand our needs and provide solutions that fit our budget. We feel confident knowing that Share IT is handling our IT. "

Oliver

" Outsourcing to Share IT has saved us countless hours and resources. Their team is professional, knowledgeable, and always goes the extra mile to ensure our systems are running smoothly. I highly recommend Share IT. "

Linda

" Our named technician, Kaiden, is always ready to help us through any issues we may encounter. He is quick to respond, diagnose, explain, and rectify any issues, and nothing is too much trouble for him. We know our IT is in safe hands! "

Geoff

" I highly recommend Share IT for any of your IT needs. They are very reliable and offer great value for the quality of their service. It's always a pleasure to work with Mark and the team. "

Ollie

" With an office move planned without any server storage, I turned to Share IT to help. It was the best decision as not only was the transition seamless but our servers are now stored securely in a datacentre and they manage all aspects taking the stress out of managing them. "

Alan

Get Started with Share IT Today

Join the numerous SMBs that have chosen Share IT to streamline their IT operations and boost their business efficiency. Contact us today to discover how we can tailor our IT solutions to your business needs and help you achieve your strategic goals.

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Why choose Share IT?

We go above and beyond to exceed customer expectations by consistently delivering superior IT services, based on unique needs. Our goal is to foster long-lasting partnerships based on trust and reliability, empowering businesses to focus on their core competencies by relieving IT stress.